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The Best of Outbound Calling

Tue, 10 Aug 2010 01:39:07 +0930

Effective outbound calling is an acquired skill and your business success depends on a staff well versed in those skills. Participants in this workshop will learn a range of methodologies that will have them calling customers with confidence in no time.

Why take chances with your business success when you can empower your outbound calling staff with proven techniques and methodologies. Make your staff stand out from the crowd by providing them with the skills they need to become confident and proficient in their calling techniques.

Participants in this one-day workshop will learn the value of setting goals and building strong working relationships. Techniques in overcoming procrastination and enhancing self belief will enable participants to conquer their personal barriers and achieve effective communication. The end result for you will be a staff brimming with confidence and increased self esteem resulting in increased productivity for your business.

Telephone Courtesy and Etiquette

Tue, 13 Jul 2010 22:05:01 +0930

If your staff are guilty of using telephone shorthand this workshop is the perfect opportunity for change. Phrases like ‘hang on a sec' and ‘no worries' are unacceptable when it comes to projecting a professional business image. Let us refresh your staff's vocabulary and guide them in expert telephone communication techniques.

When customer relationships often begin with a telephone call, your staff can make or break your business image with the language they use. Sadly, old fashioned courtesy and phone etiquette have fallen victim to our fast paced world. While everyone is sending and speaking SMS, our modern vernacular isn't appropriate when you're trying to maintain a professional business image.

Not only will this workshop empower your staff by helping them understand the importance of expert communication it will give your business an edge over your competitors. As the first point of contact, your staff's efforts can make or break a client's impression and a professional telephone manner will go a long way to creating that positive experience.

Put The Pep Back In Your Step

Tue, 10 Aug 2010 01:46:52 +0930

This half day workshop provides participants with valuable tips and insights on how attitude impacts performance. Learn in a few short hours to shift your mindset away from the negative and towards one of possibility and opportunity. Allow the impossible to become possible.

Participants in ‘Pep in Your Step' will learn the art of embracing positive thinking. Techniques in shifting ones mindset from the glass half empty to the glass half full mentality will leave participants feeling transformed and capable of embracing tasks they may have previously viewed as impossible.

The ‘Pep In Your Step' workshop has been an outstanding success right around the country where organisations have participated either on an individual basis or by holding their own ‘Pep' workshops in house.

Self Leadership - The Art of Possibility

Tue, 10 Aug 2010 01:43:02 +0930

If you've completed the ‘Pep In Your Step" workshop, it's time for you and your team to sign on for the much awaited follow up ‘Self Leadership - the Art of Possibility'. Now is the time to truly embrace your own inner leader and to discover what it is to be a leader in your own life..

This highly interactive workshop challenges participants with a new definition of leadership where everyone can ‘become part of the song'. Taking an inside-out approach to leadership, participants are provided with an opportunity to discover how to transform oneself into a ‘new way of being', bringing to life the principle that ALL people can lead no matter what their position in your organisation.

The Best of Telephone Selling Skills

Tue, 10 Aug 2010 01:18:40 +0930

Despite so much business being transacted these days by phone, it's surprising how many people still fear the process. Participants in this workshop will learn techniques enabling them to demystify the sales process.

When your bottom line relies on telephone sales success, having a well trained staff versed in the latest phone sales techniques is vital to your success. Participants in this workshop will be taught the essential qualities needed to become a telephone sales professional.

Whether you or your staff are new to sales or are old hands in the selling game, both you and they will learn valuable techniques from this workshop. As well as learning to build a rapport customers, participants will be emerge skilled in matching your products and services to customer needs and experts at the art of cross-selling and up-selling. Overall, they will benefit from increased confidence and a renewed sense of purpose in their sales techniques.

The Essentials of Team Work

Tue, 10 Aug 2010 01:01:48 +0930

Without a strong team to support you, your business may not be functioning at its optimum. Participants in this workshop will be provided with the building blocks to turn them into a solid, well functioning group working towards the best results for your business.

A great team works effectively because they know the strengths and weaknesses of their fellow team members. They understand there are advantages and disadvantages to a team dynamic but they also recognise that teamwork is an essential ingredient in realising a common goal.

Participants in this one-day workshop will learn how to develop their own skills in team building and team management. They will acquire the ability to pass those strategies onto their fellow team members in order to begin the team building process.

Managing Challenging Customer Situations

Mon, 19 Jul 2010 21:01:43 +0930

Give your staff the opportunity to learn how to deal with difficult customer situations by providing them with the skills and confidence required to manage every situation professionally. Participants will learn how to move challenging phone calls away from the negative and towards the positive.

This workshop has been specifically designed for those dealing with customers who make unreasonable demands and become challenging. When emotion takes over from logic and a staff member is confronted with this kind of situation, they often feel overwhelmed and stressed. By empowering your staff with techniques to deal with these situations, they will benefit from increased confidence and reduced stress levels while maintaining a professional relationship with your clients.

Through role playing and practical application, this dynamic workshop will allow participants to develop vital strategies for managing challenging situations.

Quality Credit Collection Techniques

Tue, 20 Jul 2010 20:31:30 +0930

Overcome that fear and turn what has traditionally been seen as a negative telephone conversation into a positive one with the techniques you and your staff will learn in our effective credit collection workshop.

This quality workshop has been specifically designed to develop skills and promote telephone credit collection excellence. Participants will build their collections skills through learning the techniques to manage conversations to a successful outcome. Whether you are just starting out or experienced in the world of telephone collections, this program will assist you to ensure that each telephone contact provides a positive result. Packed with effective techniques, this program is highly interactive and uses a very practical approach in dealing with day to day credit collection needs.

The Art of Self Management

Tue, 10 Aug 2010 01:25:22 +0930

Do you ever get so busy you feel you're running around in circles? Or worse, that you're simply moving from one problem to the next without actually achieving the tasks you'd set for yourself the day? If so, you will benefit from the skills and techniques on offer in ‘The Art of Self Management' workshop.

While many of us are great at managing others, we often neglect the management of our own schedules and spend our days flying by the seat of our pants in constant fear of everything falling apart. To complicate matters, the thought of taking half day out to organise our own work life is slightly terrifying.

Take the time to clean house and take on board the strategies you'll learn in this one day workshop. We'll provide you with the practical strategies you need to make the most of your time, your talents and improve your productivity. You will be well on your way to experiencing confidence in self management.

The Art of Coaching

Mon, 03 Jan 2011 21:55:31 +1030

Coaching is the buzzword of the moment in staff development. When you consider a coach is someone who encourages and motivates your staff, it makes perfect sense that one or more of your key staff members are trained to lead the rest of your team. There's a flow on effect - a well trained Coach will in turn, mould your staff into a winning team creating great results on the job.

A team with no leader is neither cohesive nor effective and with a divided staff running your business, the possibility of success is remote. Empower your staff by providing them with great coaches to effectively build and strengthen their confidence, skills and knowledge. Remember it is possible for your staff to do great things when a leader, trained in cutting edge methodologies, guides them.

Through this highly interactive program Careerlink will assist your coaching staff to embrace these methodologies and you will be amazed as your organisation goes from strength to strength.

Room to Read Launch

Wed, 03 Aug 2011 00:00:00 +0930

Room to Read Adelaide's Awareness Evening

Adelaide is about to launch a locally based and long awaited Chapter of Room to Read. To that end we have scheduled an Awareness Evening for Tuesday August 16th between 6pm and 8pm at the State Library of SA in the Treasures Wall Area. The Adelaide Chapter will be led by Careerlink General Manager, Angela Giacoumis.

Room to Read is an international, not for profit organisation established by former Microsoft Executive, John Wood to provide literacy skills to children in developing countries. With 45 chapters around the world (and growing), the organisation subscribes to the belief "world change starts with educated children".

The new local chapter needs input from people willing to get involved and work with us on an ongoing basis. For more information about the Room to Read organisation log onto roomtoread.org

Attendees should arrive at the State Library main entrance on North Terrace where you will be directed to the Treasures Wall and greeted with a glass of wine and a few nibbles.

We would like to take this opportunity to thank our partner organisations in this venture, The State Library of South Australia and Parri Estate.

Should you wish to attend or have any further queries please email your RSVP with names and number of attendees to Adelaide@roomtoread.org

SARA Awards - We Need Your Vote!

Thu, 08 Sep 2011 00:00:00 +0930

Careerlink is now registered for the Seek Annual Recruitment Awards 2011 (SARA) and we need your vote!

The SARAs are a chance for recruitment agencies to be recognised as the best in their field. Now in their 9th year, the SARAs are a popular choice award and winners are determined by votes cast by jobseekers – the most qualified people to judge which recruitment agencies are performing exceptionally.

Vote for us and remember to use our full name, Careerlink Training and Recruitment Services. You'll also be given the opportunity to write something about us and tell us why you think we stand out from other recruitment agencies.

Voting is open until Friday 30th Septmber so you have until the end of this month to get your vote in and make your voice count.

Important Payroll Dates Over Christmas

Sun, 18 Dec 2011 00:00:00 +1030

In the interests of making sure all Careerlink Temp staff are paid in a timely fashion over the Christmas period, please take note of the following dates and times.

If you're a temp, please make sure your Supervisor or Team Leader is aware of the cut off periods as listed below ... and if you're a Team Leader, we ask that you bring the below listed times to your employees' attention.

For the week ending Sunday 25 December, 2011

Candidates must submit completed timesheets by midnight Friday 23 December, 2011
Clients must approve timesheets by no later than 12 noon Wednesday 28 December, 2011
Payroll will be processed on Thursday 29 December.

Please note : as pay will be transferred 1 day later than normal, this may result in pay arriving into your bank account one day later than usual.

Careerlink’s Office Hours Over Christmas

Mon, 19 Dec 2011 00:00:00 +1030

If you're wondering when you contact your Careerlink Consultant and / or any member of the Careerlink team over Christmas, rest easy because the office will be manned (or womaned) for all normal business hours over Christmas except for Public Holidays.

Here's a reminder of when those Public Holidays fall;

Monday December 26, 2011 is the Public Holiday for Christmas Day (given that Christmas Day falls on a Sunday)
Tuesday December 27, 2011 is the Proclamation Day Holiday (normally Dec 26)
Monday January 2, 2012 is the Public Holiday for New Year's Day (given that New Year's Day falls on a Sunday)

Even though we'll be on board to assist with your queries, we do want to draw your attention to some important payroll dates over the Christmas period and urge you to take particular notice of those dates.

Seeking Jobs

Fri, 19 Aug 2011 00:00:00 +0930

Are you in the market for a new job?

At the moment we have a selection of great positions available on the Careerlink Jobs page. Simply nagivate your way to "jobs" via the Seek section of our website.

We're looking to fill a variety of positions including ;

Finance Manager with a respected South Australian organisation. Reporting directly to the Managing Director, the focus of this role will be to manage and lead the Finance Division in ensuring all financial and accounting practices are supporting business strategies and overall business objectives. This is a full time role that requires a strong leader, a coach and a mentor. Contact Sasha on (08) 8234 2144 or via email and quote Job Ref : 2008310

Business Support Officer in an Adelaide CBD location working Monday to Friday, 35 hours per week with a Specialised Insurance Company. The successful candidate will be highly organised, flexible and have an ability to build strong relationships through genuine interpersonal skills. Reporting directly to the State Manager you will work with a company of experts driving quality service through innovation and engagement ensuring quality service is promoted at all times. Contact Sasha on (08) 8234 2144 or via email and quote Job Ref : 2008237

Our job listings are updated constantly so it pays to visit the Seek section of our website regularly. Just click on the big orange Seek dot and who knows you may just find your dream job.

Successful Launch

Thu, 18 Aug 2011 00:00:00 +0930

On Tuesday August 16th the newly formed Adelaide Chapter of Room to Read was launched with great success at the State Library of South Australia.

Around 50 or so committed individuals braved a rainy evening in Adelaide to attend the launch and pledge their participation to the local chapter.

Room to Read believes that "world change starts with educated children" and so do the people who were gathered at the State Library on Tuesday evening. Those gathered were provided with some background to the movement and were welcomed by a video message from John Wood himself. They also contributed valuable funds for the cause via a raffle, door prize and the sale of Room to Read books and t-shirts.

Careerlink would like to take this opportunity to thank our partners in the launch event ; Parri Estate who contributed wines for the evening, The State Library of South Australia, Calendar Cheese and Kitty Giacoumis who provided the catering. Thank you all for your contributions.

If you're interested in participating in the Adelaide chapter, you can contact Adelaide@roomtoread.org to register your interest. The next meeting for the Adelaide Chapter is scheduled for September.

And if you would like to purchase your own copy of John Wood's book "Leaving Microsoft To Change The World" and how the Room to Read movement started, please contact Careerlink via email to purchase your copy.

One Week To Go

Tue, 09 Aug 2011 00:00:00 +0930

There is just one week to go until we launch the Adelaide Room to Read Chapter at the State Library of South Australia.

The new local chapter needs input from people willing to get involved and work with us on an ongoing basis. For more information about the Room to Read organisation log onto roomtoread.org

Attendees should arrive at the State Library main entrance on North Terrace where you will be directed to the Treasures Wall and greeted with a glass of wine and a few nibbles.

We would like to take this opportunity to thank our partner organisations in this venture, The State Library of South Australia and Parri Estate.

Should you wish to attend or have any further queries please email your RSVP with names and number of attendees to Adelaide@roomtoread.org

Angela's Running With The Yaks

Thu, 04 Aug 2011 00:00:00 +0930

As a mother, training facilitator and business owner, assisting in developing better educational opportunities for children around the world has been a passion of mine for many years. Recently I was so inspired by the Room to Read ethos that I have join with other South Australian community members to establish a new Adelaide Chapter for the organisation.

When I was invited to join the Yak Pak in this year's City to Surf in Sydney I thought ;

‘Why not, I've finished our own City to Bay fun run in Adelaide, how hard can it be?'

Later I found out there is no comparison between the ‘fun runs' and that there's something called ‘heartbreak hill' in the Sydney event. Well, I'm always up for a challenge so now I'm getting ready with the help of my personal trainer and am really excited about representing the Adelaide Chapter in our very first fundraiser.

There was mention that we would be running in Yak suits but I have to admit I'm drawing the line there!

My goal is to raise $1000 for Room to Read and complete my first City to Surf in style. I invite you to support me by donating towards this great organisation. If you'd like to pledge a donation please head to the website and add your support to the list.

For more information about Room to Read, please log onto their website as well and have a read about the great work being done around the world.

With Thanks,
Angela

Crossing the finish line!

Sun, 14 Aug 2011 00:00:00 +0930

She's Done It!

Angela has officially completed the 2011 City to Surf in her allotted time of 2 hours. In her own words;

"Made it, city2surf in 2 hours, nearly killed me but I did it ... woo hoo"

Having raised $2560 as part of the Yak Pak's overall total of $24,618, Angela was in fact the second highest fund raiser in the entire group. By the way, the Yak Pak didn't do a bad job overall and were the 10th highest fundraising team overall.

1 . Rockpool
$145,667.00 AUD
2 . The Cure Our Kids City2Surf Team 2011
$126,891.37 AUD
3 . Team Bandaged Bear
$50,227.41 AUD
4 . run for scott
$41,236.80 AUD
5 . Team Humpty - City2Surf
$39,865.00 AUD
6 . Aon United
$34,824.56 AUD
7 . Make-A-Wish NSW/ACT
$34,696.75 AUD
8 . Running to Cure Sarcoma
$31,184.00 AUD
9 . Brain Cancer Warriors
$29,596.15 AUD
10 . The Yak Pack! - ROOM TO READ C2S2011
$24,618.00 AUD

To the 85,000 participants who took part in this annual event we way well done to each and every one of you and we hope you enjoy what's left of your weekend with a hearty meal and a good rest.

Our Christmas CSR Initiative

Mon, 19 Dec 2011 00:00:00 +1030

For those who aren't familiar with the story behind The School of St Judes, here's a brief recap.

In 2002 a young Aussie girl, Gemma Rice went to Africa and opened a small school in Tanzania. Today that small school has expanded to include two different campuses and hundreds of students. Hers and the school's belief is that they are "educating the future leaders of Tanzania". Gemma Rice is now Gemma Sisia. She is married with a family and calls Tanzania home.

The School of St Judes relies entirely on sponsorship to stay afloat and to that end the Careerlink team is dedicated to our ongoing sponsorship of one of the school's boarding rooms. Each year we continue our support of St Jude's Boarding Room Chui A and each year the students graduate and the students within that boarding room change. This means we are able to touch the lives and impact the future education of another 8 Tanzanian students each and every year.

St Judes will provide us with the names of our new students in the coming weeks so we will keep everyone posted when we find out ourselves. We like to think of these children as new members of the Careerlink family so knowing their names and seeing their photographs is of paramount importance to us. We often receive a thankyou note from the students themselves so we look forward to that as well.

If you would like to get involved in The School of St Judes fundraising efforts, there are plenty of ways to do so. A new initiative for the school this year is their eCards program. What this means for you is that you can send an eCard, donate to a worthy cause, raise awareness and remember your loved ones all in one hit. We urge you to visit the school's website http://www.schoolofstjude.org, have a good look around and find out just how you can make a difference.