Certificate IV in Business

Certificate IV in Business has been developed for business leaders including Team Leaders, Managers and Senior Consultants. This course gives participants the opportunity to increase their skills in leadership, coaching and development of their respective teams.

Course Content

Certificate IV in Business has a broad range of topics that may be incorporated into your organisation's program. The following topics are a sample of what may be included;

Address customer needs
Implement customer service standards
Develop teams and individuals
Promote innovation in a team environment
Provide mentoring and coaching within the workplace
Coordinate implementation of customer service strategies
Implement continuous improvement
Write complex documents
Monitor a safe workplace

Course Duration

This qualification generally takes between 9 and 12 months to complete and includes the completion of one unit of competency per month over the 12 month period, however this may be decreased or increased, dependent on client/participant requirements.

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