Certificate III in Business

The Certificate III in Business is designed to equip participants with the computing and administrative skills as well as the necessary interpersonal skills required to provide excellent customer service. Participants will learn to manage their individual work priorities and establish effective work relationships encouraging an increase in work practice standards.

Course Content

Certificate III in Business has a broad range of topics that may be incorporated into your organisation's program. The following topics are a sample of what may be included;

• Customer Service skills
• Software skills
• Personal organisational skills
• Team skills
• Recommend products and services
• Organise workplace information
• Write simple documents
• OH&S legislation in the workplace

Course Duration

The qualification generally takes between 9 and 12 months to complete and includes the completion of one unit of competency per month over the 12 month period, however this may be decreased or increased, dependent on client/participant requirements.